Entries by Craig

Response from Dell

Just noticed this response from Dell manager. Bonus points for finding this new blog and post and for the very candid response on how Dell’s culture is still evolving to embrace customer and customer service collaboration. His comments: Good points on social media in the enterprise as a whole. Thanks for the write-up. While we […]

Don’t abuse your best customers Part I: Amazon Case Study

I have a love-hate relationship with Amazon.  Love their product selection, user reviews and especially the ease and price savings of Amazon Prime.  Hate the fact that for some reason Amazon refuses to use the data they have about their own customers in the most simplistic “pre-web 1.0” ways.  We wrote about this in the […]

Amazon Kindle

Click Here to buy a Kindle from amazon.com and 10% of the price will be donated to Year Up 4 Reasons why the Amazon Kindle e-reader is one of the best devices ever, will help you lose weight, save money and lower your stress level. My wonderful wife gave me an Amazon Kindle for our […]

Ultima Replenisher

To go to Amazon.com, purchase this product and have 10% of the purchase price donated to Year Up , the innovative work force development nonprofit started by Gerald Chertavian, click here: Ultima Replenisher, Kiwi Strawberry, 90-Serving Canister This is a very quick recommendation for a powdered “balanced electrolight drink”  I found at Baptiste Yoga.  Think […]


For years, I always had the car combo favored by David Fialkow, among other locals – an older Porsche 994 C4 Cabriolet (911 to the layman) and a relatively new jeep for the winter.  But Michael Bronner’s passion for lowering all of our carbon footprint lead me to ditch the jeep a year ago (I […]