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6 Leadership Lessons I Learned from My Beautiful Mother

Today is the 103rd Anniversary of my beautiful mother’s birthday.  At her 2004 memorial service, I spoke about 6 of the most important lessons she taught…
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LEADING BY LISTENING – A LESSON FROM COACH K

LEADING BY LISTENING – A LESSON FROM COACH K Near the end of Duke’s Sweet 16 victory over Texas Tech, Coach K (Mike Krzyzewski), one of the winningest…
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5 “NO REGRETS” ACTIONS YOU CAN TAKE RIGHT NOW TO HELP UKRAINE.

5 “NO REGRETS” ACTIONS YOU CAN TAKE RIGHT NOW TO HELP UKRAINE Originally Published March 7, 2022 Last Updated March 9, 2022 This is a photo of…
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Featured Posts

A Tribute to the Original Collaboration Evangelist

On the Monday before Thanksgiving [2008] my father, Cecil H. Underwood,  passed away.  The date was November 24th, nineteen days after his 86th birthday…
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Three I Leadership

During the time I was CEO of The Loyalty Group, we grew from three entrepreneurs in a Toronto hotel room to over 600 employees when we sold the business…
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The 4 R’s

When two former Bain consultants and one recently minted Harvard MBA started AIR MILES Canada, we knew a lot about the economics of customer loyalty and…
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