Comments on: BMW falls in the gap between consumer expectations and business engagement with Web 2.0 http://collaborationevangelist.com/2009/05/18/bmw-falls-in-the-gap-between-consumer-expectations-and-business-engagement-with-web-20/ Craig Underwood's blog about Web 2.0, loyalty and customer service Mon, 22 Jun 2009 13:51:28 -0400 http://wordpress.org/?v=2.8.5 hourly 1 By: chu http://collaborationevangelist.com/2009/05/18/bmw-falls-in-the-gap-between-consumer-expectations-and-business-engagement-with-web-20/comment-page-1/#comment-60 chu Fri, 22 May 2009 13:14:04 +0000 http://collaborationevangelist.com/?p=427#comment-60 Max Good point, I should have given you credit as the creator! Will amend the post to do so. I hope all is well with you. Lets catch up soon. CHU Max

Good point, I should have given you credit as the creator! Will amend the post to do so. I hope all is well with you. Lets catch up soon.

CHU

]]> By: Max http://collaborationevangelist.com/2009/05/18/bmw-falls-in-the-gap-between-consumer-expectations-and-business-engagement-with-web-20/comment-page-1/#comment-59 Max Wed, 20 May 2009 03:16:29 +0000 http://collaborationevangelist.com/?p=427#comment-59 That "heat map" looks familiar. At a company I used to work for, they called it a "Palmer Chart". That “heat map” looks familiar. At a company I used to work for, they called it a “Palmer Chart”.

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