http://collaborationevangelist.com/2009/03/24/customer-service-disaster-recovery-a-car-for-a-car-a-coffee-for-a-coffee-10-for-free-porn/ Craig Underwood's blog about Web 2.0, loyalty and customer service Mon, 22 Jun 2009 13:51:28 -0400 http://wordpress.org/?v=2.8.5 hourly 1 http://collaborationevangelist.com/2009/03/24/customer-service-disaster-recovery-a-car-for-a-car-a-coffee-for-a-coffee-10-for-free-porn/comment-page-1/#comment-35 James Ray Sun, 29 Mar 2009 18:42:04 +0000 http://collaborationevangelist.com/?p=376#comment-35 In my experience it appears that when customer service problems get handled professionally and properly, often the result is more customer loyalty than even before the problem occurred. While it seems contrary a problem could strengthen the customer relationship, in fact when a problem is well handled, the problem resolution process reinforces the value of the customer relationship and builds a closer bond! In my experience it appears that when customer service problems get handled professionally and properly, often the result is more customer loyalty than even before the problem occurred. While it seems contrary a problem could strengthen the customer relationship, in fact when a problem is well handled, the problem resolution process reinforces the value of the customer relationship and builds a closer bond!

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